EMLab P&K strives to deliver products free of defects. Upon receipt of the merchandise, if the product is not functioning properly, immediately call EMLab P&K at 888.836.5227.
Our highly skilled Product Management team will assist you in diagnosing and resolving your product problem. In cases where the merchandise is defective, we will replace the item or issue a refund. In the event that an exchange or refund is needed, a valid Return Authorization Number (RA) will be issued. The RA is required to be written clearly on the outside of the shipping box. All returned merchandise must be returned 100% complete in original packaging with all packaging material, software, manuals and other accessories. Customer bears all responsibility and cost for shipping products back to EMLab P&K. The exchanged item will be shipped the same day that the defective item is received at EMLab P&K.
RA’s cannot be issued after 30 days from the purchase date. RA’s expire after 15 days from the issued date and cannot be extended or re-issued. Incomplete or unauthorized returns will be refused. After 30 days, we will replace or send the merchandise to the manufacture due to manufacturer defects only, for one year from the purchase date. We reserve the right to charge a 20% re-stocking fee, as applicable. EMLab P&K asks that you refer to the manufacturer for warranty service.
To ensure quality assurance, sampling supplies such as sampling cassettes, tape-lift kits, media, swabs, etc., cannot be returned.
REPAIRS: Please consult manufacturers’ warranty.